Shipping policy

Madreva, we work carefully to prepare and deliver your order as quickly and safely as possible.

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing times do not include weekends or public holidays. During sales, holidays, or other high-volume periods, processing may take slightly longer.

Once your order has been processed and shipped, estimated delivery usually takes 3–7 business days, depending on your location, selected shipping method, carrier operations, and other circumstances outside our control.

Once your order has shipped, you will receive a shipping confirmation with tracking information whenever tracking is available. Please allow 24–72 hours for tracking updates to appear after your shipment has been dispatched.

Please ensure that your shipping address, phone number, postal code, and other delivery information are accurate before completing your order. Madreva is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided during checkout.

Delivery times are estimates and may occasionally be affected by weather conditions, carrier delays, customs processing, public holidays, or other unexpected circumstances. While we will always do our best to assist, delays caused by shipping carriers or events outside our control cannot be guaranteed.

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at support@madreva.com with your order details so we can review the issue and assist you.

For any questions regarding shipping or delivery, please contact support@madreva.com.