Refund policy

Madreva, we want you to feel confident and satisfied with every purchase. If something is not right with your order, please contact us at support@madreva.com within 14 days of receiving your order so we can review your request and assist you.

To be eligible for a return, items must be unused, unworn, unwashed, undamaged, and in their original condition and packaging. Any tags, seals, labels, or protective packaging must remain attached where applicable. Items that show signs of use, wear, washing, alteration, damage, or improper handling may not be accepted.

For health, hygiene, and safety reasons, opened or used feeding products, pacifiers, teethers, grooming products, personal-care items, and other hygiene-sensitive baby products cannot be returned unless they arrive damaged, defective, or incorrect. Gift cards, personalized or custom-made products, and items clearly marked as final sale are also not eligible for return.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@madreva.com with your order details and clear photos of the issue. Once reviewed, we will work with you to provide an appropriate solution.

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by applicable law.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund.

Please contact support@madreva.com before sending any item back so we can provide the appropriate return instructions.